When making a purchase on our website, you need to choose your desired products and add them to your cart. Until the final step you will be able to amend your selection and choose not to proceed with your purchase. Shipping costs will be added on top of the total price, depending on your location. Once your purchase is complete, you will receive an e-mail confirmation with the order number. All orders are subject to availability and confirmation of the order price. Dispatch times may vary.
All prices that appear on the website will have an additional UK VAT of 20%. Orders placed within the EU might be subject to additional taxes, whereas countries outside the EU may charge custom fees. Katherinescarlett cannot be held responsible for any delay at the customs or extra charges.
Delivery cost will vary depending on the product and the destination. The delivery cost will appear in the shopping cart before the payment at checkout. Every piece is made to order, since every piece is handcrafted and unique, and to reduce deadstock. Expect 7-10 days before the order is send.
We ship internationally to the following countries: Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Greece, Hong Kong, Iceland, Israel, Italy, Japan, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Portugal, South Korea, Spain, Sweden, Switzerland, Taiwan, United Kingdom (England, Ireland, Scotland, Wales).
However if your country shipping is not available please contact Katherinescarlett via email for further enquiries
Katherinescarlett offers a loaning service for shoots and collections. However, each sale made via Katherinescarlett is final and non-refundable due to hygiene reasons.
Customers- in the event of your order becoming damaged in the post please firstname.lastname@example.org for more enquiries.
Stylists- You are obligated to return the product in the same condition and quantity as it is received. The goods should be returned with all Katherinescarlett tags, additional trinkets/stickers and sealed. Returned items that have been overly warned, damaged, washed, altered or where the seal is broken we will not be accepted and stylists could incur a fee. You will bear the costs associated with returning the goods. Shipping fees will not be refunded.
Please return the goods to the following address:
27 Asher Reeds
When placing an order on katherinescarlettdesign.com you will need to provide us with the following information: name, surname, address, phone number, email, credit / debit card information. This information is for internal use only, it will remain strictly confidential and will not be shared with third party members.